What is an AI Support Agent? An AI support agent is a software-driven system that autonomously handles customer queries across digital channels such as web chat, email, WhatsApp, and SMS using artificial intelligence, primarily large language models (LLMs). Unlike simple chatbots that rely on pre-written scripts or decision trees, AI agents use natural language understanding (NLU), contextual memory, and retrieval-augmented generation (RAG) to engage in meaningful, dynamic conversations. These agents are capable of recognizing user intent, extracting relevant entities, retrieving data from integrated knowledge bases or APIs, and delivering accurate, human-like responses—all in real time. Whether assisting a customer with…

In a profession where trust is non-negotiable, your website is often the first—and sometimes only—opportunity to make a strong impression. Whether you operate as a solo attorney or lead a multi-partner legal practice, a professional website is no longer optional. In 2025, prospective clients don’t begin their search for legal services by flipping through directories or waiting for referrals. They go online, type in legal concerns like “what are my rights after a workplace injury” or “how to choose an estate planning attorney,” and begin evaluating firms based on what they find. For law firms, the visual and structural quality…

In 2025, therapy is no longer confined to office visits and word-of-mouth referrals. People now search for help the same way they find restaurants, plumbers, and financial advisors—through Google. Whether someone is looking for a trauma-informed therapist in Brooklyn or a couples counselor in Austin, the first place they turn is the internet. If you’re a licensed therapist or mental health professional without a dedicated website, you’re invisible to the majority of potential clients. A professionally designed website isn’t just a digital business card—it’s the foundation of your practice’s credibility and accessibility. In fact, a recent study by Pew Research…