Terms of Service

Welcome to Aalpha Information Systems (“Aalpha”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website aalpha.net, associated subdomains, digital platforms, and any products, consulting, development, or support services offered by Aalpha Information Systems.

By accessing our website or engaging with our services, you agree to be bound by these Terms. If you do not agree, you should discontinue use of our website and services.

1. Acceptance of Terms

By using our website, submitting inquiries, requesting proposals, or entering into a service engagement with Aalpha, you acknowledge that you have read, understood, and agreed to these Terms. If you are using our website or services on behalf of a company or organization, you represent that you have the authority to bind that entity.

2. Scope of Services

Aalpha provides a range of IT, software development, AI, consulting, integration, and technology services. The scope, deliverables, timelines, and pricing for any paid engagement are defined within:

  • Statements of Work (SOWs)
  • Proposals
  • Master Services Agreements (MSAs)
  • Project contracts
  • Email confirmations

These documents take precedence over any general descriptions on our website.

Aalpha reserves the right to update or discontinue any service offerings at any time without prior notice, unless contractually obligated otherwise.

3. Use of Website and Content

All content on the Aalpha website including text, graphics, images, videos, logos, and service descriptions is the intellectual property of Aalpha Information Systems or its licensors.

You may:

  • View content for informational or research purposes
  • Share links for non-commercial use

You may not:

  • Copy, modify, or republish website content
  • Use content for commercial gain without written permission
  • Reverse engineer or attempt to access restricted systems
  • Upload malware, conduct DDoS attacks, or misuse the platform

Violation of these rules may result in restricted access or legal action.

4. User Obligations

When interacting with Aalpha, you agree to:

  • Provide accurate, truthful, and complete information
  • Refrain from misrepresenting your identity
  • Avoid unauthorized access attempts
  • Not use our website for unlawful purposes
  • Comply with applicable laws and regulations

Aalpha may suspend or terminate access if fraudulent, abusive, or harmful behavior is detected.

5. Proposals, Pricing, and Payments

5.1 Proposals and Estimates

Quotes, proposals, and estimates provided by Aalpha are based on the information supplied by the client. Any change in scope, requirements, or assumptions may lead to revised pricing.

5.2 Fixed-Price and Time-and-Materials

Projects may be executed on different billing models:

  • Fixed-price
  • Time-and-materials
  • Dedicated teams or staff augmentation
  • Retainer engagements

The model applicable to your project is defined in the SOW.

5.3 Payment Terms

Unless otherwise stated:

  • Invoices must be paid within the timeframe specified in the SOW or invoice
  • Delayed payments may incur late fees
  • Work may be paused for outstanding invoices
  • Taxes, duties, and bank charges are the client’s responsibility

5.4 No Refund Policy

Due to the nature of software development and consulting work, payments made are non-refundable unless explicitly agreed in writing.

6. Intellectual Property Rights

6.1 Client IP

Clients retain full ownership of:

  • Their existing intellectual property
  • Brand assets, content, and proprietary data
  • Deliverables developed by Aalpha upon complete payment

6.2 Aalpha IP

Aalpha owns:

  • Internal tools, frameworks, accelerators
  • Pre-existing code libraries
  • Methodologies, templates, and processes

These may be licensed to clients for project use but are not transferred unless stated contractually.

7. Confidentiality

Both Aalpha and the client agree to maintain confidentiality of:

  • Business information
  • Project details
  • Technical documentation
  • Source code
  • Financial or operational information
  • User or customer data

None of this information may be disclosed to third parties without written consent, except when required by law.

8. Data Protection and Privacy

Aalpha handles personal information as described in our Privacy Policy. By using our website and services, you consent to the collection and processing of your data according to that policy.

Clients remain responsible for obtaining necessary user permissions, consents, or legal bases when providing data to Aalpha for development or integration purposes.

9. Third-Party Tools and Integrations

Aalpha may recommend or integrate third-party tools, APIs, libraries, or cloud services. While we ensure due diligence, we are not responsible for:

  • Third-party outages
  • Pricing changes
  • Data handling by third-party providers
  • Service disruptions

Clients must accept and comply with the terms of any third-party services utilized within a project.

10. Warranties and Disclaimers

Aalpha provides services on a best-effort basis and does not guarantee:

  • That the website will be uninterrupted or error-free
  • That software will be completely bug-free
  • That outcomes will always match stated goals if requirements change
  • That third-party systems will always function as expected

All services are provided “as-is” unless explicitly documented in a signed agreement.

11. Limitation of Liability

To the maximum extent permitted by law, Aalpha is not liable for:

  • Loss of revenue, profits, or business
  • Data loss or corruption
  • Downtime caused by third-party systems
  • Indirect or consequential damages
  • Security breaches caused by client mismanagement
  • Actions caused by external service providers

Aalpha’s total liability for any claim arising out of a service engagement is limited to the amount paid by the client for the services during the preceding three months.

12. Termination

Aalpha may suspend or terminate access or services if:

  • A client violates these Terms
  • Payments remain overdue
  • Fraudulent activity is detected
  • Continued engagement is not feasible due to technical, legal, or operational constraints

Clients may terminate a project according to the terms outlined in the SOW or contract. Outstanding payments must still be settled.

13. Governing Law

These Terms are governed by the laws applicable in:

India

Any disputes will be handled exclusively in the courts of that jurisdiction, unless otherwise specified in a service agreement.

14. Changes to Terms

Aalpha may update these Terms periodically. Updates take effect upon being posted on this page. Continued use of our website or services indicates acceptance of revised Terms.

15. Contact Information

For any questions related to these Terms, contact:

Aalpha Information Systems Pvt. Ltd.
 Website: https://www.aalpha.net
 Email: contact@aalpha.net
 Phone: +91-9845619104
 Address: Bangalore, India No. 197, 2nd Floor, 5th Main, 6th Cross Gandhinagar, Bangalore-560009, Karnataka, India