Aalpha Information Systems India Pvt. Ltd was hired by a fast food restaurant chain to develop a backend SaaS platform for them. The client expected an order management software.
Project: Duration: Jan. – Mar. 2021
Aalpha Information Systems India Pvt. Ltd increased the client’s efficiency by 30%. The well-built platform performed seamlessly as the order volume remained high. Most of all, the vendor surprised the client with a deep involvement in their project and the care they provide for the product.
Please describe your company and your position there.
Restaurant owner of one of the fastest growing fast food chain.
For what projects/services did your company hire Aalpha Information Systems India Pvt. Ltd, and what were your goals?
We were seeking to develop a high-performing software that can help us manage customer orders seamlessly.
How did you select this vendor and what were the deciding factors?
We selected Aalpha based on their industry expertise and pricing. They were quite affordable than other agencies. Their team was good at communication, too. Plus, they worked in our time-zone which made them a perfect choice.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Their team developed a order management software for our restaurant chain. It can be used by all the restaurants – irrespective of their physical location. When a customer places an order, the one which is nearest to the customer receives and fulfills it. This software also had other features like live chat support and order tracking.
How many people from the vendor’s team worked with you, and what were their positions?
We worked with a technical head, project manager, and a team of software developers and QA engineers working on our project.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The software is surprisingly good. Performs seamlessly even when the order volume is very high. It has helped us increase our efficiency by 30% and is very well-built. We’re satisfied with it.
Describe their project management style, including communication tools and timeliness.
Weekly calls were organized via Google meet where we got to see the progress of the project. They shared design templates, brainstormed ideas, and much more. As tools, we used JIRA for project tracking and management.
What did you find most impressive or unique about this company?
Their involvement in the project was beyond what we had expected. They genuinely cared about the product and helped us make it much better with their suggestions and feedback.
Are there any areas for improvement or something they could have done differently?
Nothing very specific.
“Their involvement in the project was beyond what we had expected.”
Original Source: Clutch