In 2022 the global eCommerce market value is anticipated to total $5.55 trillion, demonstrating the success of eCommerce websites that have expanded at a breakneck pace over the last several years. And because of this popularity, eCommerce website testing has evolved significantly, becoming much more complex to satisfy increasing needs and closely align with developing market developments.
What Is eCommerce Testing and How Is It Performed?
eCommerce testing is described as the process of evaluating an eCommerce website, app, or another online purchasing platform. This method is beneficial for avoiding different mistakes that may arise throughout the software development process and adding value to the product by ensuring that it satisfies all customer requirements.
As an eCommerce website/app is created, the most critical aspect is its design, which must be user-friendly. After all, eCommerce is all about the user, and if they find the website difficult to use, they will abstain from using it, resulting in a poor conversion rate.
eCommerce Website Testing Checklist
Test cases are primarily composed of scripted/unscripted scenarios used to validate the different functions of an eCommerce website/application. And here, we’ve included a thorough checklist and key test cases that an eCommerce Website Testing team should look through.
Test Cases in General
The general test cases for eCommerce websites must be meticulously created. Here, extreme care must be taken with even the tiniest details, such as the Homepage’s interaction quality, the ease with which users can navigate between product categories, and if the product image enlarges upon click. Numerous general exams that must be completed on the website include the following:
- Whether links on the website are forwarded to the appropriate category/product pages
- Whether the product, price, category name, product description, and business logo are visible.
- And whether or not each category page has a product that is specifically listed for that category.
- The overall number of items mentioned on category pages is accurate.
Test Case on the Homepage
In eCommerce websites, the Homepage is much more than a collection of essential design elements. The Homepage is often seen as a clickable image/slideshow with auto-scroll functionality that leads users to pages on your website. It is a powerful tool for marketing reasons and serves as the eCommerce website’s profile area, so testing is critical. In the case of the Homepage, the areas on which a QA team should concentrate their efforts are as follows:
- Check if the website auto-scrolls and the period at which the pictures are up to date.
- When the client hovers over the Homepage, does it scroll to the next one?
- Does it direct consumers to the correct page or product offer when they click on it?
- Whether visitors can easily see the remaining information, such as social networking links, banners, and newsletters.
- Whether the Homepage displays consistently across browsers and screen resolutions.
Conduct a Case Search
This is the most often utilized method of payment on eCommerce websites. However, even with a broad and straightforward category structure, it may be challenging for consumers to locate the goods they are searching for. Therefore, it is critical to test the search function since it enables consumers to find items quickly. The following items should be tested in the search functionality:
- Is it possible to search using the product’s name, brand name, or other identifiers?
- Is it possible to sort by brand, price, rating/review, and more?
- Determine the optimal number of results to show on each page.
- In the event of multiple-page results, if the choices for navigating between them are accessible.
It is critical to remember that your client may search for a product directly from the Homepage or any inner page; thus, ensure that your website’s search function is appropriately customized.
Test Case for Suggested Products
This critical component is often overlooked when it comes to eCommerce Testing. Following the client’s purchase, a follow-up session occurs during which the client is given suggested products that may be bought further. This is a critical page that must be thoroughly evaluated since it is critical to long-term client loyalty. Here is what you must verify:
- Are the goods suggested to consumers of any interest?
- Whether the suggestions appear on the website immediately after the client confirms their order?
Wish list Page Test Case
This manner, the consumers may simply pick & save numerous products in the shopping basket and buy them at once. For an eCommerce website, a Shopping cart is a vital element, and therefore comprehensive testing must be done. Here one needs to test:
- Whether all the products and their total cost are shown in the shopping cart?
- Do the choices function to add goods to the basket and proceed with the shopping?
- Calculate and display relevant taxes as per the location.
In an eCommerce company, it is essential to perform fast & effective website testing from time to time to guarantee that the website provides a fantastic client experience that helps the companies generate significant profits.