Challenge - Large Adventure Portal Development

A leading Australian Adventure Tourism providing value to consumers, tour operators, retailers, manufacturers of sport equipment, equipment, guide & vehicle hire companies and outdoor corporate training organizations wanted an all-encompassing online portal to integrate and manage the customer and partner business at a single point on the web.

Solution

Aalpha Information Systems analyzed the problem of creating and managing a comprehensive adventure business portal, as quite different from creating a consumer experience website. We set out to develop the most robust, easy-to-use adventure travel planning and business resource in response. The system was devised as an integrated traveler and partner management solution, with clearly delineated process management features and communication channels. All business interactions were mapped in detail and support process architectures were developed into a versatile technology blueprint. Activity based applications were developed covering the entire gamut of process requirements set out by customer – adventure operator, retailer, manufacturer, Club & Association, Hospitality, Events, Youth, Equipment, Vehicle and Guide Hire etc.

Technology

PHP, MySQL

Results

Customer reports excellent through put with this website in both travel consumer service and partner business management. Experiences savings reaching thousands of dollars in communications and process efficiency annually, and an improved business reputation among competition for consumer experience and business friendliness. Increased user productivity due to enhancements in business functionality.